Monthly Archives: November 2014

Centralising Feedback

Many institutions struggle to provide truly developmental support for learners because of difficulties in storing and accessing feedback at a programme level. This is a particular problem for personal tutors who need to understand how students are performing across a range of units, but may not teach on any of those units and thus do … Read more

Creating user personas

One way you can really get involved is in helping us create a rich understanding of the typical users of EMA, by that we mean students, academic staff and administrative staff (but there might be other users you know about). These personas will help us in the idea generation stage where we imagine solutions to … Read more

EMA and Service Design

Having identified the challenges we are all facing around EMA and had some discussion around what you see as the priorities, we are aiming to use service design approaches to help us move towards solutions. Service design takes a holistic view of the customer experience: it helps us co-create and validate with users what the … Read more