As part of the next phase of the project we’ll be exploring the prioritised challenges identified through a series of visualisations and key statements. We would like to ask for your help in bringing these challenges to life, and would like you to share anecdotes, experiences and stories from your and your users’ perspectives. You … Read more
Many institutions struggle to provide truly developmental support for learners because of difficulties in storing and accessing feedback at a programme level. This is a particular problem for personal tutors who need to understand how students are performing across a range of units, but may not teach on any of those units and thus do … Read more
One way you can really get involved is in helping us create a rich understanding of the typical users of EMA, by that we mean students, academic staff and administrative staff (but there might be other users you know about). These personas will help us in the idea generation stage where we imagine solutions to … Read more
Having identified the challenges we are all facing around EMA and had some discussion around what you see as the priorities, we are aiming to use service design approaches to help us move towards solutions. Service design takes a holistic view of the customer experience: it helps us co-create and validate with users what the … Read more